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Reporting Analyst

  • Location: Northampton, Northamptonshire, England
  • Salary: £23,000 to £26,500
  • Type: Permanent
  • Posted: 62 days ago
  • Company: IQ Talent Centre

Are you an excellent communicator, able to confidently resolve conflict and confrontation? Would you say you have advanced Excel? If yes, please read on…

Our client, a multinational organisation are seeking a Reporting Analyst to assist the business’ shared services team with customer reporting required as part of the contractual agreements. The incumbent individual will also be required to produce key performance reporting to management and customers where required as well as reviewing the teams current reporting, to ensure that reports are appropriate and well developed.

Key Responsibilities

  • Develop and uphold a suite of reporting systems and processes through extracting data and ensuring its contents is accurate.
  • Work closely with various teams and the shared service team managers.
  • Resolve all customer enquiries promptly and effectively as well as meeting/exceeding SLAs to satisfy customer requirements and maintain the business’ strong reputation.
  • Prepare monthly management reports and KPI packs to maintain visibility of performance.
  • Routinely run reports to assist with audit requirements and help with relevant projects where required.

Essential Skills

  • Advanced Excel/PowerPoint ability, with strong VBA and IT awareness.
  • Expert prioritisation and organisational skills.
  • Deep understanding of customer handling skills.
  • Excellent English skills, both written and verbal to communicate with various colleagues/stakeholders/customers.
  • Knowledge of Oracle, preferably billing processes.

Desirable Skills

  • Ability to speak French, German or Spanish.
  • Microsoft Access knowledge.

Would you say you fit the skill set for this role? If you’re interested, please forward over a copy of your CV ASAP.

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.